Return & Exchange Policy
At Smart Khareedar, customer satisfaction is our first priority. We want every customer to have a smooth and reliable shopping experience. Please read our policy carefully before placing your order.
1. No Refund Policy
Smart Khareedar does not offer refunds.
However, eligible products can be returned or exchanged within 7 days of receiving the order, subject to the conditions mentioned below.
2. 7-Day Return & Exchange
A return or exchange request must be made within 7 days of receiving the parcel.
The product must be:
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Unused
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Unworn
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Unpacked
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In its original condition
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Complete with original packaging and accessories, where applicable
Products that have been used, opened, damaged, worn, or altered by the customer may not be accepted for return or exchange.
3. Parcel Opening Video — Mandatory
For any claim involving a broken, damaged, incorrect, or missing item, a clear and continuous parcel-opening video is mandatory.
The video should clearly show:
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The sealed parcel before opening
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The shipping label
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The complete opening of the parcel
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The product and its condition immediately after opening
Claims for broken, damaged, or missing items may not be accepted without a valid parcel-opening video.
4. Return & Exchange Courier Charges
For an approved return or exchange:
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The customer will bear the courier charges for one side.
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Smart Khareedar will cover the applicable courier charges for the other side.
5. Product Color Variation
We always try our best to provide the color selected by the customer. However, colors may vary due to stock availability, manufacturing batches, lighting, photography, or differences between screens.
Minor color differences are not considered a valid reason for return or exchange.
6. Warranty Policy
Warranty applies only to eligible electronic products where a warranty is provided.
Warranty does not cover damage resulting from:
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Customer misuse
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Physical damage
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Accidental breakage
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Improper handling
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Incorrect usage
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Unauthorized modification or repair
Where applicable, a faulty electronic product may be repaired under warranty.
Warranty does not guarantee replacement. Replacement will not be provided for damage caused by misuse or breakage.
7. How to Request a Return or Exchange
To request a return or exchange:
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Contact Smart Khareedar within 7 days of receiving your order.
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Provide your order number.
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Explain the reason for the return or exchange.
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For damaged, broken, incorrect, or missing items, provide the required parcel-opening video.
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Our team will review your request and guide you through the process if it qualifies under this policy.
8. Before Placing Your Order
Please carefully review the product description, specifications, size, color, features, and other available information before placing your order.
If you have any questions about a product, contact our customer support team before purchasing. We believe that informed customers make smarter purchases.
Our Commitment
Smart Khareedar has been serving customers across Pakistan since 2020. We aim to keep our policies transparent and provide quality products, reasonable prices, and reliable customer service.
Customer satisfaction is our first priority.
Be Smart. Buy Smart.
WhatsApp: 0311 7007664
Email: smartkhareedar@gmail.com
Website: smartkhareedar.com
